Shipping policy

Shipping

Order processing

Orders are processed within 3–5 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.

You'll receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Shipping rates and delivery times

Shipping rates are calculated at checkout based on your delivery address and the weight of your order. Delivery times shown at checkout are estimates provided by the carrier and begin once your order has shipped, not when it is placed.

Delays

Occasionally orders take longer than expected — during sale periods, holidays, or because of carrier delays outside our control. If your order is delayed beyond the estimate, email support@zeekstar.us with your order number and we'll look into it.

Incorrect addresses

Please check your delivery address carefully at checkout. We can't redirect an order once it has shipped, and we're not able to cover the cost of orders lost because of an incorrect or incomplete address.

Damaged or missing deliveries

If your order arrives damaged, keep the packaging and email us photographs at support@zeekstar.us as soon as possible so we can raise it with the carrier.

Contact

ZEEKSTAR
16605 Milwaukee Street, Justin, TX 76247, United States
support@zeekstar.us