Refund policy
Returns & Refunds
We want you to be satisfied with what you buy from ZEEKSTAR. If something isn't right, you have 30 days from the delivery date to request a return.
What can be returned
Items must be unworn and unused, in their original condition, with all tags attached and in their original packaging. Leather goods and hats are inspected on arrival, so please try items on somewhere clean and dry before deciding.
What cannot be returned
- Items showing signs of wear, alteration, or damage not present at delivery
- Items returned without tags or original packaging
- Gift cards
- Items marked as final sale at the time of purchase
How to start a return
Email support@zeekstar.us with your order number and the item you'd like to return. We'll confirm the return and give you the address to send it to. Items sent back without first requesting a return can't be accepted.
Return shipping
Return shipping is paid by the customer, unless the item arrived faulty, damaged, or was not what you ordered — in those cases we cover the cost of return shipping and either replace the item or refund you in full.
We recommend using a tracked service. We can't be responsible for returns lost in transit.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
Original shipping charges are not refunded, except where the item was faulty or incorrect.
Faulty or incorrect items
Check your order on arrival. If an item is faulty, damaged, or not what you ordered, contact us at support@zeekstar.us within 7 days of delivery with photographs and we'll put it right.
Exchanges
The quickest way to exchange is to return the original item for a refund and place a new order for the size or item you want.
Contact
ZEEKSTAR
16605 Milwaukee Street, Justin, TX 76247, United States
support@zeekstar.us