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FAQs

What size hat should I order?

We recommend measuring the circumference of your head using a flexible measuring tape. Refer to our sizing guide available on our website to find the appropriate hat size based on your measurements. If you're unsure, feel free to contact our customer support team for assistance.

How do I care for my cowboy hat?

To maintain the quality and shape of your cowboy hat, we suggest storing it in a cool, dry place away from direct sunlight when not in use. Use a soft brush to remove dust and dirt, and avoid handling the hat by its brim to prevent distortion. For specific care instructions, please refer to the care guidelines provided with your hat or on our website.

Can I reshape my hat if it becomes misshapen?

Yes, most hats can be reshaped to some extent. Steam from a kettle or a hat steamer can help soften the felt, allowing you to reshape the crown and brim. However, we recommend consulting a professional hat shaper for more intricate reshaping or if you're unsure about the process.

Do you offer custom hat designs or personalization?

At this time, we primarily offer a curated selection of ready-to-wear cowboy hats. However, we're always looking to expand our offerings, so please feel free to reach out to us with any specific requests or suggestions. We'll do our best to accommodate your needs.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your cowboy hat, you may return it within 14 days of receipt for a refund or exchange, provided it's in its original condition with tags attached. Please review our full return policy on our website for more details on eligibility and process.

What type of leather are your jackets made from?

Our leather jackets are crafted from premium quality materials such as genuine cowhide or lambskin leather. We ensure that each jacket is made from top-grade leather to guarantee durability, comfort, and style.

Do your leather jackets come with a warranty?

Yes, we stand behind the quality of our products. All Zeekstar leather jackets are covered by a limited warranty against manufacturing defects. If you encounter any issues with your jacket due to manufacturing defects, please contact our customer support team, and we'll be happy to assist you with a resolution.

Are your leather jackets ethically sourced?

We are committed to ethical and sustainable practices throughout our supply chain. Our leather is sourced from reputable suppliers who adhere to ethical standards and environmental regulations. We prioritize the well-being of both people and animals involved in the production process.